Assertive Communication
We all get frustrated when we feel taken advantage of, or, alternatively, respond too aggressively when we feel provoked or trapped. Overcome these knee-jerk responses by learning how to be assertive.

This course reveals what assertiveness really means and how it is different from aggression and outlines specific techniques you can use to respond to challenging situations and difficult people.
Story Line
The course follows Claudia's experiences during her first four days at a new job. Through this journey, you'll meet a diverse cast of characters, each representing a different communication style. As Claudia navigates her interactions, you'll explore the concept of assertiveness and gain practical techniques applicable to both professional and personal contexts.
After completing this course you will be able to:
  • Recognize different communication styles
  • Define assertiveness
  • Explain the benefits of being assertive
  • Give feedback to people correctly, and react to feedback efficiently

It will take you about 1.5 hours to complete this course.
Start the Course
Made on
Tilda